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Thread: Damaged rear spar in NEW EX-3 kit

  1. #1
    Junior Member
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    Default Damaged rear spar in NEW EX-3 kit

    Does anyone know why Support isn't returning calls and emails?
    CJ Beck
    Stearman Field / Benton, KS

  2. #2
    Senior Member Andy's Avatar
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    Default Re: Damaged rear spar in NEW EX-3 kit

    Quote Originally Posted by CutterFlight View Post
    Does anyone know why Support isn't returning calls and emails?
    CJ Beck
    Stearman Field / Benton, KS
    I think it's only one person and he may have time off for Thanksgiving. I think you'll find Pete is very helpful when/if you can make contact.

    I can understand the frustration though if you have damaged kit parts.

  3. #3
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    Lightbulb Re: Damaged rear spar in NEW EX-3 kit

    My most excellent Regional Rep Jeffery Baber just shared the Kit Support Help Desk option with me. That should do it!
    Thank you, Jeff.

  4. #4
    Administrator Pete D's Avatar
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    Default Re: Damaged rear spar in NEW EX-3 kit

    Thank you Andy,

    Yes we are somewhat short staffed right now. Emails sometimes work better than a phone call even if it is describing the problem and requesting a call back. Allows us to respond more prepared.

    Kit support email; kitsupport@cubcrafters.com
    Production a/c support; support@cubcrafters.com
    Pete Dougherty
    R & D Shop Manager
    Cub Crafters Inc

  5. #5
    Senior Member J2cub's Avatar
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    Default Re: Damaged rear spar in NEW EX-3 kit

    Quote Originally Posted by CutterFlight View Post
    My most excellent Regional Rep Jeffery Baber just shared the Kit Support Help Desk option with me. That should do it!
    Thank you, Jeff.
    Glad I could help!
    Jeffery Baber
    Innovation Aircraft Sales
    (844) ACSALES

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